Shipping policy

Shipping Policy

Orders are processed within 2–5 business days unless otherwise stated.

Once your order has shipped, tracking information will be sent to the email address provided at checkout.

Estimated Delivery Times

Canada: 6–12 business days

United States: 7–11 business days

Delivery times are estimates and may vary depending on the shipping carrier, destination, weather, holidays, sales periods, or other circumstances outside of our control.

Please note that processing time is separate from shipping time. Your order must first be processed before it is shipped.

Incorrect Shipping Information

Customers are responsible for providing a complete and accurate shipping address at checkout. Urban Soul Clothing is not responsible for orders delayed or delivered to an incorrect address due to information provided by the customer.

If you entered an incorrect address, please contact us as soon as possible at urbansoulbrand1@gmail.com. We will do our best to assist, but we cannot guarantee that an address can be changed after an order has been processed or shipped.

Questions About Your Order

If you have any questions about your shipment or delivery, please contact us at:

Email: urbansoulbrand1@gmail.com

Urban Soul Clothing
71 Guildford Crescent
Brampton, Ontario, Canada
L6S 3K2

Website: urbansoulbrand.com